Question 1

Can I transfer my current phone number to Veteran Mobile?

Accepted Answer

Absolutely! You can transfer your current phone number to Veteran Mobile. We'll need your current carrier’s account number and PIN. Just be sure not to cancel your service with them until the transfer is complete.

Question 2

What is the return or exchange process for a device bought from Veteran Mobile?

Accepted Answer

To return or exchange a device, call our Member Services at 800-931-1445 to start the process. You have 12 days from the delivery date to return the device. Once you receive your return label via email, please reset the device to factory settings and remove any SIM/memory cards.

Question 3

How and when do I activate my new Veteran Mobile service?

Accepted Answer

After you have signed up with Veteran Mobile and received your delivery,  call our support team for assistance.  800-931-1445.

Question 4

How do I locate my phones IMEI number?

Accepted Answer

Either dial *#06# on your dial pad, or go to your settings app scroll down to the bottom and click on About Phone. You will find it there.

Question 5

How do I get started with Veteran Mobile?

Accepted Answer

Getting started is easy! 1. Fill out the Pre-Sign Up form and call 611 for important info. 2. Choose a plan that fits your budget. 3. Wait for your new SIM card to arrive (usually 4-6 business days). 4. If your phone supports eSIM, we'll email your QR code the same day. 5. Call our Customer Service to activate your phone.

Question 6

What is the process to switch to Veteran Mobile?

Accepted Answer

To switch to Veteran Mobile, fill out the Pre-Sign Up form on our website. We'll contact you to guide you through the rest of the process.

Question 7

What happens after I sign up?

Accepted Answer

For our first 1000 subscribers, either our CEO Bill Rogers or Senior VP Dean Corbitt will personally email you to schedule a call. We'll welcome you to Veteran Mobile and help you choose the best service plan for your needs.

FAQ

Unlimited Plans Starting at $10/Month

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